Customer Service Excellence

Level: Avanzado Category: customer-service Target Audience: gig-workers Cultural Context: US service expectations

Description

Advanced techniques for delivering outstanding customer experiences in gig work

Vocabulary

| English | Spanish | Pronunciation | Context | |---------|---------|---------------|---------| | Satisfaction | Satisfacción | sah-tees-fahk-see-ON | Goal of every customer interaction | | Expectation | Expectativa | eks-pek-tah-TEE-vah | What customers anticipate from service | | Experience | Experiencia | eks-peh-ree-EN-see-ah | Overall customer journey | | Feedback | Retroalimentación / Comentarios | reh-troh-ah-lee-men-tah-see-ON / koh-men-TAH-ree-ohs | Customer opinions and reviews | | Rating | Calificación | kah-lee-fee-kah-see-ON | Star ratings critical for gig workers |

Essential Phrases

1. How can I make your experience better?

Spanish: ¿Cómo puedo mejorar su experiencia?

Pronunciation: KOH-moh PWEH-doh meh-hoh-RAR soo eks-peh-ree-EN-see-ah

Context: Shows proactive service attitude

2. Your comfort is my priority

Spanish: Su comodidad es mi prioridad

Pronunciation: soo koh-moh-dee-DAD es mee pree-oh-ree-DAD

Context: For rideshare and delivery services

3. I want to ensure you're completely satisfied

Spanish: Quiero asegurarme de que esté completamente satisfecho

Pronunciation: kee-EH-roh ah-seh-goo-RAR-meh deh keh es-TEH kom-pleh-tah-MEN-teh sah-tees-FEH-choh

Context: At end of service delivery

4. Would you like me to adjust anything?

Spanish: ¿Quisiera que ajuste algo?

Pronunciation: kee-see-EH-rah keh ah-HOOS-teh AL-go

Context: Temperature, music, speed, etc.

5. Thank you for your patience

Spanish: Gracias por su paciencia

Pronunciation: GRAH-see-ahs por soo pah-see-EN-see-ah

Context: When there are unavoidable delays

Cultural Notes

Service Culture Differences

US customers expect friendly, attentive service but respect personal space

Colombian Comparison: Less physically affectionate than Colombian service culture (no hugs/kisses)

Tipping Culture

Tips are expected in US gig economy - good service typically earns 15-20% tips

Colombian Comparison: More structured tipping than in Colombia; directly impacts earnings

Communication Style

Brief, friendly conversation is welcome, but read customer cues - some prefer quiet

Colombian Comparison: Less chatty than typical Colombian social interactions

Practical Scenarios

Scenario 1: Customer seems unhappy but hasn't said anything

Spanish Response:

¿Todo está bien? ¿Hay algo que pueda mejorar para usted?

English Translation:

Is everything okay? Is there anything I can improve for you?

Tips: Proactively address issues before they become complaints

Scenario 2: Receiving a compliment from a customer

Spanish Response:

Muchísimas gracias. Su satisfacción es muy importante para mí.

English Translation:

Thank you very much. Your satisfaction is very important to me.

Tips: Accept graciously and reinforce your commitment to service

Scenario 3: Customer asks for a rating/review

Spanish Response:

Si quedó satisfecho con el servicio, una buena calificación me ayuda mucho.

English Translation:

If you were satisfied with the service, a good rating helps me a lot.

Tips: It's appropriate to politely ask for ratings if service went well

Generated from: adv-002 Source: JSON Resources Integration Script