Airport Rideshare - Essential Procedures and Communication

Level: Intermediate-Avanzado Category: app-specific Subcategory: airport-rideshare Target Audience: rideshare-drivers Cultural Context: US airport rideshare procedures

Description

Specialized vocabulary and procedures for airport pickups and drop-offs

Vocabulary

| English | Spanish | Pronunciation | Context | |---------|---------|---------------|---------| | TNC lot / Staging area | Área de espera TNC / Zona de preparación | AH-reh-ah deh es-PEH-rah / SOH-nah deh preh-pah-rah-see-ON | Where drivers wait for airport ride requests (TNC = Transportation Network Company) | | Geofence / Designated pickup area | Geo-cerca / Área designada de recogida | heh-oh-SER-kah / AH-reh-ah deh-seeg-NAH-dah | GPS boundary and specific location for pickups | | Terminal / Concourse | Terminal / Concurso | ter-mee-NAL / kon-KOOR-soh | Airport building sections | | Arrivals / Departures | Llegadas / Salidas | yeh-GAH-dahs / sah-LEE-dahs | Airport levels - pickups at Arrivals, drop-offs at Departures | | Baggage claim | Reclamo de equipaje | reh-KLAH-moh deh eh-kee-PAH-heh | Where passengers get luggage | | Curbside | A la orilla de la acera / En la banqueta | ah lah oh-REE-yah deh lah ah-SEH-rah | Pickup/drop-off area at airport curb |

Cultural Notes

Airport Stress

Travelers are often stressed, tired, or anxious. Extra patience and friendliness appreciated

Colombian Comparison: Similar stress levels but US travelers may be less openly emotional

International Passengers

Language barriers common. Slow, clear speech and patience essential. Translation apps helpful

Colombian Comparison: Your Spanish is asset for Latin American travelers

Luggage Assistance

US culture appreciates but doesn't assume luggage help. Offering proactively earns significantly better tips

Colombian Comparison: More formal service expectation than Colombian casual style

Tipping

Airport passengers tip better on average, especially with luggage help

Colombian Comparison: More generous than typical Colombian propina

Airport Pickup Procedure

{
"stagingProcess": {
"steps": [
{
"step": 1,
"action": "Enter TNC staging lot",
"spanish": "Entrar al área de espera TNC",
"details": "Free parking lot where drivers wait for requests. Usually within 5-10 minutes of terminals"
},
{
"step": 2,
"action": "Turn on rideshare mode",
"spanish": "Activar modo rideshare",
"details": "Uber/Lyft must be in airport mode to receive airport requests"
},
{
"step": 3,
"action": "Wait in queue",
"spanish": "Esperar en la cola",
"details": "Requests distributed in order of arrival. App shows your position in queue"
},
{
"step": 4,
"action": "Accept airport request",
"spanish": "Aceptar solicitud del aeropuerto",
"details": "Higher likelihood of long-distance, higher-paying trips"
},
{
"step": 5,
"action": "Proceed to designated pickup area",
"spanish": "Proceder al área designada de recogida",
"details": "Each airport has specific rideshare pickup zones. Follow app directions exactly"
}
]
},
"findingPassenger": {
"challenges": "Airports are chaotic - many people, similar cars, confusing layouts",
"phrases": [
{
"english": "[Text] I'm in the rideshare pickup area at [terminal/location]. What color clothing are you wearing?",
"spanish": "Estoy en el área de recogida de rideshare en [terminal/ubicación]. ¿De qué color es su ropa?",
"pronunciation": "es-TOY en el AH-reh-ah deh reh-koh-HEE-dah",
"context": "Helping locate passenger in crowd"
},
{
"english": "I'm in the [color] [vehicle]. I see you!",
"spanish": "Estoy en el [color] [vehículo]. ¡Lo/La veo!",
"pronunciation": "es-TOY en el [koh-LOR] [veh-EE-koo-loh]",
"context": "Confirming visual contact"
},
{
"english": "I'm coming around again - traffic is heavy",
"spanish": "Voy a dar otra vuelta - el tráfico está pesado",
"pronunciation": "voy ah dar OH-trah VWEL-tah",
"context": "If you must circle due to airport traffic enforcement"
}
],
"tips": [
"Turn on interior light at night so they can see inside",
"Wave or flash lights briefly when you see them",
"Be patient - travelers are often confused and stressed",
"Use app messaging instead of calling in loud airport environment"
]
},
"luggageAssistance": {
"expectation": "Airport passengers often have luggage - helping = better tips",
"phrases": [
{
"english": "Let me help you with your bags",
"spanish": "Permítame ayudarle con su equipaje",
"pronunciation": "per-MEE-tah-meh ah-yoo-DAR-leh kon soo eh-kee-PAH-heh",
"context": "Offering help proactively"
},
{
"english": "Where would you like these? Trunk or back seat?",
"spanish": "¿Dónde quisiera estos? ¿Maletero o asiento trasero?",
"pronunciation": "DOHN-deh kee-see-EH-rah ES-tohs",
"context": "Asking about luggage placement preference"
},
{
"english": "Is this all your luggage?",
"spanish": "¿Este es todo su equipaje?",
"pronunciation": "ES-teh es TOH-doh soo eh-kee-PAH-heh",
"context": "Confirming nothing left behind before departing"
}
],
"oversizeLuggage": {
"scenario": "Passenger has more luggage than fits comfortably",
"phrases": {
"english": "I'll do my best to fit everything. If it doesn't all fit, you may need a larger vehicle like an XL.",
"spanish": "Haré mi mejor esfuerzo para que todo quepa. Si no cabe todo, podría necesitar un vehículo más grande como XL.",
"pronunciation": "ah-REH mee meh-HOR es-FWER-soh"
},
"note": "Can't be penalized for canceling if luggage truly doesn't fit. Take photo if needed"
}
}
}

Airport Drop Off Procedure

{
"terminalConfirmation": {
"importance": "CRITICAL - wrong terminal causes major problems for travelers",
"phrases": [
{
"english": "Which airline are you flying? Which terminal?",
"spanish": "¿Con qué aerolínea viaja? ¿Qué terminal?",
"pronunciation": "kon keh ah-eh-roh-LEE-neh-ah vee-AH-hah",
"context": "Confirming destination early in trip"
},
{
"english": "Domestic or international flight?",
"spanish": "¿Vuelo doméstico o internacional?",
"pronunciation": "VWEH-loh doh-MES-tee-koh oh een-ter-nah-see-oh-NAL",
"context": "Different terminals often for domestic vs international"
}
],
"verification": "Check app destination matches what passenger says. Update in app if wrong"
},
"curbsideDropOff": {
"rules": [
"Drop off at Departures level (upper level at most airports)",
"Cannot stop in most areas - must keep moving",
"Airport police strictly enforce - tickets expensive",
"Brief stop only - passenger must exit quickly"
],
"phrases": [
{
"english": "I'll pull up right here. Airport security doesn't allow us to wait, so please have your things ready.",
"spanish": "Me detendré aquí mismo. La seguridad del aeropuerto no nos permite esperar, así que por favor tenga sus cosas listas.",
"pronunciation": "meh deh-ten-dreh ah-KEE MEES-moh",
"context": "Preparing passenger for quick exit"
},
{
"english": "Pop the trunk - I'll get your bags",
"spanish": "Abra la cajuela - sacaré su equipaje",
"pronunciation": "AH-brah lah kah-HWEH-lah",
"context": "Helping unload quickly"
}
],
"luggageProtocol": "Help unload onto curb. Don't linger. Airport police have no patience"
},
"passengerRunningLate": {
"scenario": "Passenger is stressed about making their flight",
"phrases": [
{
"english": "What time is your flight? We'll get you there as quickly and safely as possible.",
"spanish": "¿A qué hora es su vuelo? Lo/La llevaré lo más rápido y seguro posible.",
"pronunciation": "ah keh OH-rah es soo VWEH-loh",
"context": "Acknowledging urgency while setting safety expectation"
},
{
"english": "Traffic is heavy, but I'll take the fastest route available.",
"spanish": "El tráfico está pesado, pero tomaré la ruta más rápida disponible.",
"pronunciation": "el TRAH-fee-koh es-TAH peh-SAH-doh",
"context": "Managing expectations during delays"
}
],
"boundaries": {
"english": "I understand you're in a hurry, but I must follow traffic laws for both our safety.",
"spanish": "Entiendo que tiene prisa, pero debo seguir las leyes de tráfico por la seguridad de ambos.",
"pronunciation": "en-tee-EN-doh keh tee-EH-neh PREE-sah",
"context": "Setting boundary if passenger pressures speeding"
}
}
}

Airport Specific Challenges

{
"constructionChanges": {
"reality": "Airports constantly have construction changing pickup/dropoff locations",
"strategy": [
"Check airport website before first airport trip of day",
"Follow digital signs - they're updated",
"Don't rely solely on GPS or app - they lag construction changes",
"Ask airport staff if confused"
]
},
"multipleTerminals": {
"confusion": "Large airports have 4-7 terminals. Wrong terminal = major problem",
"verification": "Always ask airline AND terminal. Don't assume app is correct",
"correction": {
"english": "The app shows [Terminal X] but you said [Terminal Y]. Let me update that for you.",
"spanish": "La aplicación muestra [Terminal X] pero usted dijo [Terminal Y]. Permítame actualizar eso.",
"pronunciation": "lah ah-plee-kah-see-ON MWES-trah"
}
},
"parkingFees": {
"stagingLot": "Usually free, but some airports charge after certain time period",
"cellPhoneLot": "Alternative free waiting area at some airports",
"shortTermParking": "NEVER pay for short-term parking - not reimbursed"
},
"queuing": {
"uberPro": "Higher tier drivers get priority in airport queue",
"lyftPreferred": "Preferred drivers advance faster in queue",
"waitTimes": "Can range from 5 minutes to 2 hours depending on airport and time",
"strategy": "Check average wait time in app before entering queue. May not be worth it"
}
}

Passenger Types

{
"businessTravelers": {
"characteristics": "Experienced, efficient, often in hurry, tip well",
"expectation": "Professional service, fast efficient trip, minimal chit-chat",
"phrases": {
"english": "I'll get you there efficiently. Feel free to work or relax.",
"spanish": "Lo/La llevaré eficientemente. Siéntase libre de trabajar o relajarse.",
"pronunciation": "loh/lah yeh-vah-REH eh-fee-see-EN-teh-men-teh"
}
},
"tourists": {
"characteristics": "Unfamiliar with area, lots of luggage, may not speak English well",
"expectation": "Helpful guidance, patience, maybe conversation about area",
"phrases": {
"english": "First time visiting? Let me know if you want any recommendations.",
"spanish": "¿Primera vez visitando? Avíseme si quiere alguna recomendación.",
"pronunciation": "pree-MEH-rah ves vee-see-TAN-doh"
}
},
"families": {
"characteristics": "Children, car seats needed, lots of stuff, stressed parents",
"expectation": "Patience, help with luggage, accommodate children",
"carSeats": {
"note": "Not required to provide car seats (except in NYC), but passengers must have them",
"phrases": {
"english": "Do you have a car seat for your child? It's required by law.",
"spanish": "¿Tiene asiento de seguridad para su niño? Es requerido por ley.",
"pronunciation": "tee-EH-neh ah-see-EN-toh deh seh-goo-ree-DAD"
}
}
}
}

Earnings Optimization

{
"longDistanceTrips": {
"benefit": "Airport trips often go 30-60+ miles = high earnings",
"concern": "Return trip with no passenger = unpaid miles",
"strategy": [
"Turn on rideshare app immediately after dropoff",
"Check for return airport requests",
"Consider if area you're going to has good rideshare demand"
]
},
"timing": {
"busyTimes": "Early morning (5am-8am), evening (5pm-8pm), Sunday evenings",
"slowTimes": "Late night/early morning (2am-5am), midday (11am-2pm)",
"holidays": "Day before major holidays extremely busy - surge/prime time common"
},
"airportFees": {
"reality": "Platform takes additional fee on airport trips ($3-5 typical)",
"compensation": "Usually offset by higher fares from airport",
"awareness": "Factor into acceptance decision"
}
}

Major Airport Notes

{
"commonChallenges": [
"LAX: Notoriously confusing, heavy traffic, strict enforcement",
"JFK: Multiple terminals far apart, construction common",
"ATL: Massive - can take 15 min just to get from pickup to highway",
"ORD: Weather delays common, two terminal areas",
"DFW: Huge airport, long drives between terminals"
],
"tip": "Research your local airport's specific rideshare procedures. Each airport is different"
}

---

Generated from: app-004 Source: JSON Resources Integration Script