DoorDash Delivery - Essential Vocabulary and Scenarios

Level: Intermediate-Avanzado Category: app-specific Subcategory: food-delivery-doordash Target Audience: doordash-drivers Cultural Context: US DoorDash platform

Description

Platform-specific communication for DoorDash delivery drivers (Dashers)

Vocabulary

| English | Spanish | Pronunciation | Context | |---------|---------|---------------|---------| | Dasher | Dasher / Repartidor | dasher / reh-par-tee-DOR | DoorDash delivery driver | | Dash / Dashing | Dash / Repartiendo | dash / reh-par-tee-EN-doh | Actively working on DoorDash | | Peak Pay | Pago pico / Bonificación de hora pico | PAH-goh PEE-koh / boh-nee-fee-kah-see-ON | Extra money per delivery during busy times | | Base pay | Pago base | PAH-goh BAH-seh | Minimum guaranteed payment per delivery | | Completion rate | Tasa de finalización | TAH-sah deh fee-nah-lee-sah-see-ON | Percentage of accepted orders you complete | | Acceptance rate | Tasa de aceptación | TAH-sah deh ah-sep-tah-see-ON | Percentage of offers you accept | | Hot Bag / Red Card | Bolsa térmica / Tarjeta Roja | BOL-sah TER-mee-kah / tar-HEH-tah ROH-hah | Required insulated bag and payment card | | Stacked order | Pedido apilado | peh-DEE-doh ah-pee-LAH-doh | Multiple deliveries at once |

Cultural Notes

Minimal Interaction

Food delivery has less customer interaction than rideshare - most are contactless

Colombian Comparison: Much less social than Colombian delivery culture

Time Sensitivity

Hot food going cold creates urgency - customers are watching ETA in app

Colombian Comparison: Similar urgency to Colombian food delivery

Tip Culture

Customers pre-tip when ordering. No tip = they don't value service. Decline appropriately

Colombian Comparison: More formalized than Colombian propina system

Restaurant Relationships

Being polite and patient with restaurant staff leads to faster service

Colombian Comparison: Similar to Colombian respect for food service workers

Common Scenarios

This resource includes detailed scenarios for:

• restaurantPickup: Comprehensive phrases and tips
• customerDelivery: Comprehensive phrases and tips

Doordash Specifics

{
"acceptanceRate": {
"importance": "Does NOT affect account standing (unlike completion rate)",
"freedom": "Can decline low-pay or far-distance orders without penalty",
"strategy": "Only accept orders that make financial sense ($1.50-2 per mile minimum)",
"topDasher": "Need 70% acceptance rate for Top Dasher status - not always worth it"
},
"completionRate": {
"importance": "CRITICAL - must maintain 80% or higher",
"deactivation": "Below 80% = deactivation risk",
"affects": "Unassigning orders after accepting",
"strategy": "Only accept orders you're confident you can complete"
},
"peakPay": {
"how ItWorks": "Extra $1-5 per delivery during busy times in specific zones",
"display": "Shown on map with + amount",
"catch": "Can oversaturate zone with drivers - sometimes worse than no peak pay"
},
"redCardOrders": {
"explanation": "Some orders require you to pay with Red Card at restaurant",
"process": [
"Order and pay at counter using Red Card",
"Keep receipt",
"DoorDash reimburses immediately"
],
"phrases": {
"english": "I'm ordering for DoorDash and paying with this card",
"spanish": "Estoy ordenando para DoorDash y pagando con esta tarjeta",
"pronunciation": "es-TOY or-deh-NAN-doh PAH-rah DoorDash"
},
"issues": "If Red Card declines, contact support immediately - don't use personal money"
},
"stackedOrders": {
"pros": "More money, less driving between orders",
"cons": "One customer gets food later/colder",
"strategy": "Check that both deliveries are close together",
"canDecline": "Can unassign one order from stack if it's not worth it"
}
}

Earnings Optimization

{
"orderSelection": {
"minimumPay": "$1.50-2 per mile is standard minimum",
"hiddenTips": "DoorDash hides tips above $4 - order might pay more than shown",
"redFlags": [
"$2-3 orders going 5+ miles",
"Apartment deliveries late at night",
"Restaurants consistently slow",
"Orders to businesses during closed hours"
]
},
"hotspots": {
"feature": "App shows busy restaurant areas",
"reality": "Sometimes inaccurate - trust your local knowledge",
"strategy": "Position between multiple popular restaurants, not in hotspot center"
},
"timeManagement": {
"peakHours": "Lunch (11am-1:30pm), Dinner (5:30pm-9pm), Late night Fri-Sat (10pm-1am)",
"slowTimes": "2pm-5pm typically dead - not worth working",
"scheduling": "Don't need to schedule - can Dash Now during busy times"
},
"multiApping": {
"concept": "Run DoorDash, Uber Eats, Grubhub simultaneously",
"strategy": "Accept best-paying order from any app, pause others",
"warning": "Can hurt completion rate if you're not careful - don't double-book"
}
}

Food Safety

{
"hotBag": {
"required": "Must use insulated hot bag - customer can see if you don't in app",
"benefit": "Food stays hot = better tips and ratings",
"multiple": "Consider buying extra bags for large or multiple orders"
},
"drinks": {
"challenge": "Spills hurt ratings significantly",
"solutions": [
"Use cup holders",
"Place in floor behind front seat (most stable)",
"Ask restaurant to seal lids with tape",
"Drive extra carefully with drinks"
]
},
"tampering": {
"rule": "NEVER open sealed food bags or eat customer's food",
"photos": "Customer can see photo evidence",
"consequence": "Instant deactivation for tampering"
}
}

Challenging Situations

{
"noTipOrders": {
"identification": "$2-3 pay for any distance = no tip",
"decision": "Most experienced Dashers decline these",
"phrase": "No tip, no trip (common Dasher saying)",
"exception": "If very short distance (under 1 mile) and on your route"
},
"customerRequestsChange": {
"scenario": "Customer texts asking for different item or extra item",
"response": {
"english": "I've already picked up your order. Please contact DoorDash support for order changes.",
"spanish": "Ya recogí su pedido. Por favor contacte al soporte de DoorDash para cambios de pedido.",
"pronunciation": "yah reh-koh-HEE soo peh-DEE-doh"
},
"rule": "Don't go back to restaurant or buy extra items with your money"
},
"unsafeNeighborhoods": {
"right": "You can decline deliveries to areas where you don't feel safe",
"timing": "Night deliveries to unfamiliar areas - trust your instincts",
"protection": "Don't risk your safety for any amount of money"
}
}

Top Dasher Program

{
"requirements": [
"200 lifetime deliveries",
"100 deliveries in last month",
"4.7+ customer rating",
"70%+ acceptance rate",
"95%+ completion rate",
"Measured monthly 15th-end of month"
],
"benefits": [
"Dash anytime without scheduling",
"Priority access to high-value orders (allegedly)",
"Higher catering order priority"
],
"debate": "Many Dashers debate if 70% acceptance rate requirement is worth it - accepting bad orders to maintain rate"
}

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